Tag

Concept

Browsing

Recently, I attended a conference at Metropolia University of Applied Science as a co-speaker with my dear friend and workmate Jouko Nyholm. We attended to present about “Enterprise IT and Microsoft Solutions”. Attendees were a group of final year students from the Information Technology and Media engineering course. I spoke about entrepreneurship and during the questions and answer part, a student raised a funny question. The question was “So what is the next good idea to create a new start-up?”. My answer included giving the student advice to read the first part of “An Excellent Idea For a Start-Up (Part 1)” and wait for this blog post. If you haven’t read the first part of my blog post about the perfect idea, I recommend reading it first before continuing with this subsequent post.

Most successful Enterprises are mission oriented. It is extremely hard to gather a large group of people together and have their focus set to produce maximum productivity the company needs to perform an important and successful mission. It is almost impossible to succeed without a good founding idea. If the group does not feel the passion and love for what they are developing, they give up at a certain point in time. There is no way to keep the group together and execute the given mission, specially during the difficult times. Most young founders specially students think that the start-up phase will take a few years and maybe after that phase, the group would feel passionate about the idea. However  as I explained before the start-up will take 5-10 years to succeed.

One of the biggest mistakes is to copy an idea with small new insights. The act of copying does not excite people at all and it will not make the team work hard enough to be successful. The puzzle of creating a new idea is the problem that most founders face.

The fact is that the more you practice, the better you become and it is effectively worth trying to get more innovative and productive with the puzzle. The strange part of creating a greater idea is that, the best ideas look terrible at the beginning.

In my case, creating a company with small resources and no enterprise references sounded ridiculous. To be honest no Chief Information Officer (CIO) wanted a garage start-up as an enterprise service provider. The idea of creating a new cloud service provider sounded odd at the beginning because of the lack of trust and market size at that moment but it turned out to be a really good idea as the enterprise cloud transformation started to grow.

The idea to provide the same service as other competitors with the same project model and quality would have been insane and would have never took-off.  Entrepreneurs should look for a small market to gain a large part of it and expand the business fast. You should say to yourself; today only a small group of users or companies will use my products or services, but in the future, most of decision-makers will demands to use our services or products.

The entrepreneurs should keep in mind that if they come with a great idea it is possible that most people will keep it as a bad idea. You should not grieve but instead feel happy about it. This is the reason it is not dangerous always to tell others about the idea. Keep also in mind that the bad idea does not sound to be worth to be stolen. Basically, what is needed is an idea that many people are not working on it and it is more than okay that it doesn’t sound big at the beginning. The common mistake amongst young entrepreneurs is that they think the idea they have should sound or be big.

Here comes the secret of perfect idea: after figuring out a new idea, you should evaluate the market. What is needed is a market that is going to be big in 10 years. Most of the people are only interested in the market size existant today and they don’t think at all how the market is going to evolve. The mentioned mistake is not only amongst founders but also among the investors too. Some investors care about the current size of the start-up and not the size of the market in the near feature. In the small markets which expands fast, customers are looking desperately for a solution and have the will to pay for the cure you have for their needs. The important fact is that you cannot create a market which does not want to exist. You can change almost everything from the start-up but not the market. You should make sure and double check that the market you are looking for exists and will likely grow. The fast growing of the market is the most important thing!

Let’s wrap up the blog post:

  • Your mission is important to motivate people in the start-up and increase the productivity
  • A bad idea is always bad and will not change the way people think about it and will get worse during the difficult times
  • Copying an idea with no new insight is wasting time of the whole start-up
  • The more you practice developing ideas, the better you will get, so keep trying!
  • The idea doesn’t have to sound amazing and big at the beginning
  • Share your ideas with others and don’t be scared
  • The market is the most important thing with the new idea
  • Choose a market which exists, and will grow fast
  • You can change everything in your start-up but not the market

Over a decade of being a part of Microsoft ecosystem and solving customer’s needs, one of the most challenging tasks has been the engagement of customers and providing self-service systems to the end-users. In the old days and even currently some enterprises refer to the system as an “Extranet”. The cloud era and especially Microsoft’s Azure and the seamless integration between services has eventually changed the world.

Few years ago to have an environment where customers could authenticate, update their personal and professional information, interact with the enterprise and provide documents could cost hundreds of thousands euros. In most cases SharePoint was acting as the extranet platform, secondary Active Directory as the identity management system and Dynamics CRM as customer management system to hold customer information. Not to mention the integration platforms to solve the needs of communication between systems. For the risk, reliability, stability and usage load management all the platforms and systems had to be in a farm and at least duplicated for testing purposes. In most cases the capacity provided for the environments was frequently in the idle mode. The drawing below demonstrates a simple architecture of an on-premises server farm environment.

The minimal architecture

The costs mentioned above were only the hardware costs for the start.  The other costs for the project were the development and the maintenance fees which were much greater than budgets planned for the “Extranet” projects these days. The main reason for the bigger expenses was the custom made code created for platforms. Nowadays the need of custom coding is much smaller and most of the custom features are a part of the platforms.

Last fall Microsoft acquired a company called Adxstudio Inc. Since then I have been following the main cloud-based portal product of Adxstudio. The product is built on-top of Microsoft Dynamics CRM/XRM which is nowadays under the Dynamics 365 brand. User authentication is handled by the Azure Active Directory but user profiles are stored in the XRM as a contact record which can  interact with other entities in the CRM context. CRM entities and actions are extended to the web and information gathering is made amazingly easy. The product provides Content Management capabilities and search to create richer information management in the portal. As the technical perspective the UI is created by modern HTML 5 and CSS3 web technologies by using the Bootstrap framework to provide responsive mobile web pages.

But what concepts and features can be provided by the Dynamics 365 Portal to the end-users?
Here is a list of some concepts and ideas:

  • Customer service: help desk, account management and knowledge base
  • Communities and information sharing: discussion forums, idea management, polls and surveys
  • E-commerce: Transactions, invoice and order management, product and quotes management
  • Government: Services provided to citizens or emergency management
  • Marketing: Branding and design, conference and event management and lead generation forms

Each portal instance is hosted on Microsoft Azure and has some integration support for other Microsoft cloud based products like SharePoint. To keep integrations in mind, the product supports fully REST API and JavaScript can be used for the AJAX calls.

Currently the portal costs $500/year/instance but with each Dynamics 365 subscription the customer will get one instance of Dynamics Portals for free!
To refresh our memory each instance requires a Dynamics 365 CRM instance to which the portal will be attached during the installation/deployment phase. Corporate staff should have a CRM licence to be able use the portal but there can be unlimited amount of  external users for free!

In my next blog posts related to Dynamics 365 Portals I’ll go through the deployment process and features available in the product. My goal is to evaluate the product and give the business and technical staff better understanding of the product.

It has been a while since my last blog post, but in IT business a lot happens at beginning of the year which has kept me particularly busy. I would like to dedicate my next two posts to the subject of an “Idea” and the importance of the idea behind start-ups.

Whilst acting as an entrepreneur, I have engaged in constructive discussions with young entrepreneurs and some students who are planning their own start-ups. In most cases, I felt that young entrepreneurs do not focus on the idea or about the importance of the idea. This causes them to ignore the time they should spend to think and evaluate the value of the product or service they plan to deliver.

I found that these sorts of people tend to rush the start-up and gain success in a silver plate. Rushing to start-up may not be a bad idea, because things evolve and the world changes continuously, and in all honesty a good execution has extremely more value than a good idea. However, I believe it is clear that a bad idea is still a bad idea. Even the greatest execution will not get start-ups anywhere. Nonetheless, there are some minimal exceptions, but most successful companies have initially started up with a good “Idea”.

So, what can the Idea be described as and is it only reflective of the product or the service that one wishes to start-up?

In fact, most people seem to think that the idea is derived from being able to answer: “What do we want to provide to the customer”.  However, the definition of an idea is much wider than answering these sorts of questions. The definition of an idea includes the size and growth of the market, the growth strategy for the company and the defence strategy of the company against competitors.

During the idea evaluation, the founder should go through all facts and evaluate the quality of the chosen idea. As mentioned in my previous posts, it takes at least 10 years to shape a successful company. Therefore, it is really worth sitting back and taking enough time to think about the long term goals in order to add value to the business. This would then allow you to build on defending the business at depression. It is almost impossible to plan everything in advance and the start-up should be as agile as possible, and planning beforehand may become worthless at some point, but the practice of the planning has a grand value for the future. In most start-ups there is a lack of long term panning but if you have it, you will possess great advantages in the future.

The idea of my start-up currently known as Digital Illustrated was born during my last year as an employee. I was unsatisfied with the way the company was lead and the strategy in which the projects were managed. Repeated management errors occurred during my career and at the same time, the IT business was transforming.

Moreover, the term “cloud computing” was still unknown to most people and Microsoft lunched the first version of Office 365 (known as BPOS back then). Therefore the Idea I came up with was: Create an agile company in Microsoft’s ecosystem and go “Cloud”. The defence strategy was to generate and provide services with extremely high quality that makes end users and employees extremely satisfied. The idea was not the most unique one, but this was a new born market on its way and a gap to for us to fill. I intend to go into further detail about the relationship between the “market” and the “idea” in the second part of my blog post.

To wrap-up the first blog post about how to have a new idea for a start-up, here are some issues I advise you to keep in mind:

  • The idea always expands and you will become more ambitious as the journey of your start-up goes on,
  • You don’t need to plan everything from A-Z, but it is good to have a plan to start with,
  • The idea should always come first and then you should go for the start-up,
  • You should wait until you have the perfect “idea”. It is important as you should aim to choose between good and bad ideas;
  • If you have multiple good ideas and you want to choose the best one, take the one which you have mostly in mind during your free time (most of the founders regret the fact that they started the company without the idea they loved).