Tag

business

Browsing

Meltlake by Futurice got founded as a new sister company early this month. I’ll review the founding story in this blog post. Many of friends and colleagues have asked me about the company and the relationship I have with the founded start-up. In this blog post, I’ll explain how everything started and what was my role in the new start-up.

Joining The Futurice UK

I joined Futurice Group London branch in September 2018. That is after having an eight months break from my own Microsoft consultancy Digital Illustrated. Before joining Futurice, I had two paths in mind the first one was to become a freelancer. The second one was to join a high-tech company which had expanded its business to other countries from Finland. As I decided to move to London, the choice was clear. I already had a friend working for Futurice, and I wanted to learn the expansion business. For that reason, a friend of mine introduced me to the Tech lead in the London office.

The recruitment process in Futurice has many stages. The process indicates that the joining person has enough qualifications for the chosen role. After the preliminary stages, Timo Hyväoja a vice president from the Helsinki office, had joined the London office. He was my contact in the negotiations stage. He shortly after became the Managing Director of the UK business.

Futurice and Microsoft relationship

Futurice is a technology agnostic company, and they want to keep it that way. My conflicts with the technology-agnostic ideology started already during interviews. During my interviews, Timo asked me if I want to change my technology stack. My answer was neutral, and I said I’m open to opportunities. I already knew by then it will hard for a guy with my experience and skills in the Microsoft ecosystem.

As I joined the company, I checked the Microsoft partnership status, which was dead at that moment. I started to gather references and hunt down people with Microsoft certifications. I got the Application Development partnership resurrected after a few weeks of joining the company. Later on, I went for the could partnership programs.

Overall people working for Futurice are neural about Microsoft or more fan of Open Source technologies. I also have to mention that in the London office, I was harassed because of my technology preferences. I’m not a guy who gives up or gives in!

The early Idea of Microsoft specific sister company

I think if people are following a particular path, it doesn’t mean that they are on the right path. The first time having a Microsoft specific sister company in Futurice group came to my mind in early 2019. I expressed my ideas to Timo Hyväoja, the ex-managing director of London and Mikko Viikari. Mikko is a founder of Futurice and responsible for the startups and sister company businesses. We left the idea to rest because of the challenges and projects we had in the London office.

I was extremely interested in Microsoft technologies as part of the Futurice business. We booked our tickets with Osmo Haapaniemi the MD of the Tampere office in Finland to Ignite 2019 in November to identify new business opportunities for the group. I have particular respect for Osmo. He is a good friend and an excellent leader!

Meltlake by Futurice, I was re-hired as an advisor by Futurice!

The trip to Ignite was an eye-opener for Osmo and the Futurice group. At the same time, the business situation changed so rapidly in the London office, and I had to leave. For that reason, I booked my tickets to Finland to meet the management team of the Futurice Group.

Not only Futurice didn’t want me to leave, but they invited me to join the Tampere office as an advisor. In November 2019, I was unemployed for 12 hours, but soon after I started as a team lead. The project I’m still leading is a world-class IoT project. Futurice also wanted to review the possibilities of having a Microsoft consultancy business. For that reason, I got the second mission as an advisor to write a business plan. The idea was to pivot a new Microsoft consultancy as an independent company and me as a co-founder.

Meltlake by Futurice, the new Microsoft consultancy

During my visit to Finland in November 2019, I met Timo Hyväoja (the ex-managing director of London) in Helsinki. I explained my status and asked his interests to join the new start-up. He was more than happy to see the opportunity and joined me also as a founder. We also had the support from the Tampere office with Microsoft technology-based projects and sales leads. For that reason, I also wanted to have Osmo Haapaniemi as a founder.

Meltlake by Futurice got founded as a new sister company early this month, but the preparation started much earlier. From December to January, I was preparing the initial business plans, value proposition and marketing strategy for the new startup. From the beginning of 2020, we co-created and emphasized the rest of the materials with other partner candidates. These materials were cost calculations, risk analysis, product reviews and sales plans for the Futurice board. Ideas were presented to the board of directors at the beginning of February. The board has big names such as Risto Siilasmaa (the founder of F-secure). Our proposal was accepted, and we started the contract negotiations. Our plans were also praised, and I’m super proud of my self with the job I did!

The contract negotiation phase took us time and many iterations, but eventually, we agreed on partner terms. During this period, we were doing long days with Timo. I also have to admit that it’s not easy to run projects and found a new company at the same time. Long working hours will drain your energy, take away your creativity and eventually will cause burnout.

In the new startup, each founder responsibilities based on our strengths. One of my responsibilities was working on the external layout of the new company. It’s always hard to find a company name, and especially with the free .com domain. After having a few name candidates my suggestion was the best one, and in mid-February, I registered meltlake.com under my own Godaddy account. The domain was later transferred to Meltlake Oy after the registration of the company.

Rejecting the Partnership Offer

I got married on the 24th of December 2019, and because of the new company, we cancelled our honeymoon. I flew to Finland just after the new year holidays and spent the time to manage the required tasks. During my visit, I felt that the distance would harm my relationship and personal life. Being away from home for more extended periods is a poison to the relationship and distance relationship will never work.

After returning home from Finland, I had a few days to relax. The relaxation made it possible to take time more and distance to think about the new startup. I also shared my concerns with my wife. I felt that the stress level I’m creating for my self was not healthy. The time I’ll spend running the company will be away from my family and my free time. It will take at least seven to ten years to build a proper company. The new startup also required our family to move back to Finland. My Wife is at the moment doing her PhD for the Brunel University London. It would be impossible for us to move to Finland at this stage.

On the other hand, I have already created a successful Microsoft consultancy in Finland. Every leader who has been in the IT consulting business are aware of the sales and requirements dilemma. The low visibility you have for the income pipeline is another problem. Not talking about scaling challenges there are for the consulting business in a market such as Finland.

Having all these pros and cons in mind, I had to make one of the hardest decisions in my life. On the day we had to sign the partnership contracts, I had to have the most difficult conversations. In the call with other founders, I explained my situation and stood down from my position. To make such a decision, a human should reach a certain maturity. The courage to make a curtain call is another strength which all of the people don’t have. Fortunately, I had both of them!

Was it a good decision and what now?

Meltlake as an experience was priceless and I learned so much from it. At the moment Futurice has seven Microsoft gold partnerships and also majority shares in a Microsoft consultancy. I guess things I fought for has returned good results. Timo who is also a great friend of mine took our plans and is executing them right now. I’m super happy for him and praise his courage to execute the plan!

Last week he called me and wanted me to join his advisory board. I accepted that willingly!

At the moment I’m working as a full-time freelancer for the Futurice group, and also advising Meltlake. I still have the hunger for building something new, and I’m currently working on it in Spain. The new plan might be a blog post at some point!

Recently I have seen some motivation videos about successful people like Jack Ma or Elon Musk on Facebook. The Video begins by telling how miserable was their life by failing over and over, dropping-off or leaving the university, nobody wanted to give them a job and then something happens. Their life changed by trying harder and they become successful, a Billionaire! I guess in most cases becoming a Millionaire/Billionaire part is what makes people watch those videos?

The only thing I could say about those videos is that working hard, finishing things you started with high quality, not spending your time with losers and not wasting time by doing fruitless thigs is the absolute key to success. As a teenager, I attended all classes and tried to get the best grade. I entered the university by studying hard and by getting the full points from the entrance exam. During my bachelor and master studies, I did all studies with the highest motivation and also by trying to be a model student. After the graduation, there has not been a day without studying or trying new things! As I have said before there is not a shortcut in life!

In my earliest blogs, I explained my experiments to work for a large global corporation and my road to becoming an entrepreneur. It was seven years ago during the Christmas holidays when I decided to leave the golden cage (if you can call it even a golden cage) and become a founder and join a Start-Up. Seven years later after hundreds of sales meetings and completed projects, hiring 50 amazing workmates we did the best year ever at Digital Illustrated. The growth of the company was over 50% compared to 2016 with a turnover of 6,2 million euro. We made over 24% earnings before interest, taxes, and amortization (EBITA) which is amazing in the ICT consulting business. The gains explain how efficient is the business and organization model and how self-managing organization can be fertile!

The following chart demonstrates the growth of Digital Illustrated from 2011 to 2017.

Beside the economical aspect past seven years has made me a new person. Continuous hanger for new information, competition with other companies during the bad economic situation and financial depression, office management, personal time management, sales and marketing, HR, building the corporate culture, recruiting, mentoring, entrepreneurship, board working, customer and partner relations, Selling the company and the process related to the EXIT and eventually not giving up in any situation are among the biggest learnings I embraced. For the past months, I have had some questions in my mind:

  • When is the time to let go and look for new opportunities?
  • How easily can you let things you created with your all your heart go and continue with something new in your life?
  • Is there a guarantee that the new adventure will bring you success and/or satisfaction?
  • Do you need a change in your life when you are successful and satisfied?

To find answers to my questions I have decided to leave my current position at Digital Illustrated. I’m going to have at least six months break from my day job. I have not resigned from the company and might get back to work but again once an entrepreneur always an entrepreneur. At this point, I want to thank my family for the great support, my co-founders for the amazing teamwork and the rest of the staff (those who are and are not anymore working for DI) to make this amazing and successful voyage possible. I guess this is a sweet goodbye for now!

Recently, I attended a conference at Metropolia University of Applied Science as a co-speaker with my dear friend and workmate Jouko Nyholm. We attended to present about “Enterprise IT and Microsoft Solutions”. Attendees were a group of final year students from the Information Technology and Media engineering course. I spoke about entrepreneurship and during the questions and answer part, a student raised a funny question. The question was “So what is the next good idea to create a new start-up?”. My answer included giving the student advice to read the first part of “An Excellent Idea For a Start-Up (Part 1)” and wait for this blog post. If you haven’t read the first part of my blog post about the perfect idea, I recommend reading it first before continuing with this subsequent post.

Most successful Enterprises are mission oriented. It is extremely hard to gather a large group of people together and have their focus set to produce maximum productivity the company needs to perform an important and successful mission. It is almost impossible to succeed without a good founding idea. If the group does not feel the passion and love for what they are developing, they give up at a certain point in time. There is no way to keep the group together and execute the given mission, specially during the difficult times. Most young founders specially students think that the start-up phase will take a few years and maybe after that phase, the group would feel passionate about the idea. However  as I explained before the start-up will take 5-10 years to succeed.

One of the biggest mistakes is to copy an idea with small new insights. The act of copying does not excite people at all and it will not make the team work hard enough to be successful. The puzzle of creating a new idea is the problem that most founders face.

The fact is that the more you practice, the better you become and it is effectively worth trying to get more innovative and productive with the puzzle. The strange part of creating a greater idea is that, the best ideas look terrible at the beginning.

In my case, creating a company with small resources and no enterprise references sounded ridiculous. To be honest no Chief Information Officer (CIO) wanted a garage start-up as an enterprise service provider. The idea of creating a new cloud service provider sounded odd at the beginning because of the lack of trust and market size at that moment but it turned out to be a really good idea as the enterprise cloud transformation started to grow.

The idea to provide the same service as other competitors with the same project model and quality would have been insane and would have never took-off.  Entrepreneurs should look for a small market to gain a large part of it and expand the business fast. You should say to yourself; today only a small group of users or companies will use my products or services, but in the future, most of decision-makers will demands to use our services or products.

The entrepreneurs should keep in mind that if they come with a great idea it is possible that most people will keep it as a bad idea. You should not grieve but instead feel happy about it. This is the reason it is not dangerous always to tell others about the idea. Keep also in mind that the bad idea does not sound to be worth to be stolen. Basically, what is needed is an idea that many people are not working on it and it is more than okay that it doesn’t sound big at the beginning. The common mistake amongst young entrepreneurs is that they think the idea they have should sound or be big.

Here comes the secret of perfect idea: after figuring out a new idea, you should evaluate the market. What is needed is a market that is going to be big in 10 years. Most of the people are only interested in the market size existant today and they don’t think at all how the market is going to evolve. The mentioned mistake is not only amongst founders but also among the investors too. Some investors care about the current size of the start-up and not the size of the market in the near feature. In the small markets which expands fast, customers are looking desperately for a solution and have the will to pay for the cure you have for their needs. The important fact is that you cannot create a market which does not want to exist. You can change almost everything from the start-up but not the market. You should make sure and double check that the market you are looking for exists and will likely grow. The fast growing of the market is the most important thing!

Let’s wrap up the blog post:

  • Your mission is important to motivate people in the start-up and increase the productivity
  • A bad idea is always bad and will not change the way people think about it and will get worse during the difficult times
  • Copying an idea with no new insight is wasting time of the whole start-up
  • The more you practice developing ideas, the better you will get, so keep trying!
  • The idea doesn’t have to sound amazing and big at the beginning
  • Share your ideas with others and don’t be scared
  • The market is the most important thing with the new idea
  • Choose a market which exists, and will grow fast
  • You can change everything in your start-up but not the market

Over a decade of being a part of Microsoft ecosystem and solving customer’s needs, one of the most challenging tasks has been the engagement of customers and providing self-service systems to the end-users. In the old days and even currently some enterprises refer to the system as an “Extranet”. The cloud era and especially Microsoft’s Azure and the seamless integration between services has eventually changed the world.

Few years ago to have an environment where customers could authenticate, update their personal and professional information, interact with the enterprise and provide documents could cost hundreds of thousands euros. In most cases SharePoint was acting as the extranet platform, secondary Active Directory as the identity management system and Dynamics CRM as customer management system to hold customer information. Not to mention the integration platforms to solve the needs of communication between systems. For the risk, reliability, stability and usage load management all the platforms and systems had to be in a farm and at least duplicated for testing purposes. In most cases the capacity provided for the environments was frequently in the idle mode. The drawing below demonstrates a simple architecture of an on-premises server farm environment.

The minimal architecture

The costs mentioned above were only the hardware costs for the start.  The other costs for the project were the development and the maintenance fees which were much greater than budgets planned for the “Extranet” projects these days. The main reason for the bigger expenses was the custom made code created for platforms. Nowadays the need of custom coding is much smaller and most of the custom features are a part of the platforms.

Last fall Microsoft acquired a company called Adxstudio Inc. Since then I have been following the main cloud-based portal product of Adxstudio. The product is built on-top of Microsoft Dynamics CRM/XRM which is nowadays under the Dynamics 365 brand. User authentication is handled by the Azure Active Directory but user profiles are stored in the XRM as a contact record which can  interact with other entities in the CRM context. CRM entities and actions are extended to the web and information gathering is made amazingly easy. The product provides Content Management capabilities and search to create richer information management in the portal. As the technical perspective the UI is created by modern HTML 5 and CSS3 web technologies by using the Bootstrap framework to provide responsive mobile web pages.

But what concepts and features can be provided by the Dynamics 365 Portal to the end-users?
Here is a list of some concepts and ideas:

  • Customer service: help desk, account management and knowledge base
  • Communities and information sharing: discussion forums, idea management, polls and surveys
  • E-commerce: Transactions, invoice and order management, product and quotes management
  • Government: Services provided to citizens or emergency management
  • Marketing: Branding and design, conference and event management and lead generation forms

Each portal instance is hosted on Microsoft Azure and has some integration support for other Microsoft cloud based products like SharePoint. To keep integrations in mind, the product supports fully REST API and JavaScript can be used for the AJAX calls.

Currently the portal costs $500/year/instance but with each Dynamics 365 subscription the customer will get one instance of Dynamics Portals for free!
To refresh our memory each instance requires a Dynamics 365 CRM instance to which the portal will be attached during the installation/deployment phase. Corporate staff should have a CRM licence to be able use the portal but there can be unlimited amount of  external users for free!

In my next blog posts related to Dynamics 365 Portals I’ll go through the deployment process and features available in the product. My goal is to evaluate the product and give the business and technical staff better understanding of the product.

It has been a while since my last blog post, but in IT business a lot happens at beginning of the year which has kept me particularly busy. I would like to dedicate my next two posts to the subject of an “Idea” and the importance of the idea behind start-ups.

Whilst acting as an entrepreneur, I have engaged in constructive discussions with young entrepreneurs and some students who are planning their own start-ups. In most cases, I felt that young entrepreneurs do not focus on the idea or about the importance of the idea. This causes them to ignore the time they should spend to think and evaluate the value of the product or service they plan to deliver.

I found that these sorts of people tend to rush the start-up and gain success in a silver plate. Rushing to start-up may not be a bad idea, because things evolve and the world changes continuously, and in all honesty a good execution has extremely more value than a good idea. However, I believe it is clear that a bad idea is still a bad idea. Even the greatest execution will not get start-ups anywhere. Nonetheless, there are some minimal exceptions, but most successful companies have initially started up with a good “Idea”.

So, what can the Idea be described as and is it only reflective of the product or the service that one wishes to start-up?

In fact, most people seem to think that the idea is derived from being able to answer: “What do we want to provide to the customer”.  However, the definition of an idea is much wider than answering these sorts of questions. The definition of an idea includes the size and growth of the market, the growth strategy for the company and the defence strategy of the company against competitors.

During the idea evaluation, the founder should go through all facts and evaluate the quality of the chosen idea. As mentioned in my previous posts, it takes at least 10 years to shape a successful company. Therefore, it is really worth sitting back and taking enough time to think about the long term goals in order to add value to the business. This would then allow you to build on defending the business at depression. It is almost impossible to plan everything in advance and the start-up should be as agile as possible, and planning beforehand may become worthless at some point, but the practice of the planning has a grand value for the future. In most start-ups there is a lack of long term panning but if you have it, you will possess great advantages in the future.

The idea of my start-up currently known as Digital Illustrated was born during my last year as an employee. I was unsatisfied with the way the company was lead and the strategy in which the projects were managed. Repeated management errors occurred during my career and at the same time, the IT business was transforming.

Moreover, the term “cloud computing” was still unknown to most people and Microsoft lunched the first version of Office 365 (known as BPOS back then). Therefore the Idea I came up with was: Create an agile company in Microsoft’s ecosystem and go “Cloud”. The defence strategy was to generate and provide services with extremely high quality that makes end users and employees extremely satisfied. The idea was not the most unique one, but this was a new born market on its way and a gap to for us to fill. I intend to go into further detail about the relationship between the “market” and the “idea” in the second part of my blog post.

To wrap-up the first blog post about how to have a new idea for a start-up, here are some issues I advise you to keep in mind:

  • The idea always expands and you will become more ambitious as the journey of your start-up goes on,
  • You don’t need to plan everything from A-Z, but it is good to have a plan to start with,
  • The idea should always come first and then you should go for the start-up,
  • You should wait until you have the perfect “idea”. It is important as you should aim to choose between good and bad ideas;
  • If you have multiple good ideas and you want to choose the best one, take the one which you have mostly in mind during your free time (most of the founders regret the fact that they started the company without the idea they loved).

Back days during my university studies, I was always wondering what is the source  of multi-billion dollar/euro enterprises. How can you create such a company, and what do you need to be able to run the company. There are still many people, who are thinking about the same questions and trying to seek the answer.

Let me make the answer easy to understand. Any living object in this world has a start. Even our world had its own start during the big bang process. Companies are established for different reasons, but Start-up is a different and unique type of creation model. Most of the times I compare companies to humans, so I would compare a start-up to a just born baby. To evaluate yourself and to see if you are ready to create a start-up ask the following questions from yourself and compare your answers to mine. Then it is much easier to have a start.

Why you should not create a startup?

  • You have heard about a successful company, and you just want to have a try with the same idea to see maybe you will be successful. Don’t you even bother yourself! If the existing company is making a fortune with the idea, they have already used the opportunity and they will be always a step ahead!
  • The $/€ signs are in your eyes and you want to become rich really fast. That is the worst reason to become an entrepreneur and establish a start-up. There are so many other ways to become rich with less effort and responsibilities.
  • You are a control freak and you want to keep the power in your hands. A startup is a wrong choice for you, and maybe a bigger and more traditional company is the place you can show your power to the stuff.
  • If you are running from the responsibilities and trying to pass everything as fast and easy as you can, forget to becoming an entrepreneur.
  • Negativity and laziness does not fit in the life of an entrepreneur, and I guess you wouldn’t be reading this blog post if you were belonging to those group of people.
  • The idea of becoming an entrepreneur and creating a startup might cross your mind, because you are talented and experienced business person. BUT you have a golden cage around you (a good job, position & salary, with bonuses which generates consistent income). The golden cage makes you too  scared to lose everything, and not to achieve them again.  With the cage around, you will not dare to give a try and create the startup.

You should only establish a startup if you feel that there is a problem and the best way to solve the problem is to create a company. What you need for the establishment is the passion and the love for the thing you are creating. You should be absolutely ready to become the parent of the new born child which is the company.

Why did I do it?

  • As I have told in my previous blog posts, that I am from an entrepreneur family. As a child I saw how my dad created a company from 0 and built a successful enterprise.
  • I already created once a company which failed. I hate to fail and failing gives me new ideas and motivation. But the most important thing is that I’m not scared from failing and I try to learn from my mistakes.
  • I worked for the big and mid-size companies with the experience of different processes and failures in the companies. I noticed the reasons, why they were failing. Unfortunately most of the companies never learn from their mistakes nor try to solve their problems.
  • I was wondering why I’m doing this for them and not creating my own, with the better and agile way of doing the business.
  • There was a gap in Finnish ICT market and the gap needed to be filled with the startup I was going to create.
  • The market was not mature enough and the big size clients were too scared to buy from small companies. But I guess if the market was mature enough, there would not be a place for Digital Illustrated at that time.
  • I found out that few of my ex-colleagues became an entrepreneur. That gave me more courage to leave the golden cage and create the startup.
  • I love to be challenged and use my innovation to solve up-coming problems.
  • The last but not least is my love and passion for the IT/ICT business. The idea to create something new and unique makes me extremely happy!

Always remember the highlight:

Before becoming an entrepreneur and creating a startup, first evaluate yourself carefully. After the evaluation, think about the problem the start-up should solve. If you still have enough passion and love to do it, then you are ready to go and face the reality.

The road is long with lot of barriers, but the more you travel the more you will love it. Most of the entrepreneurs who I know, and who has created an startup have said “They couldn’t imagine at the beginning how hard creating a startup could be!”. One of the most important thing to keep in mind is that, if you go for it, be ready to spend 7 to 10 years of your life rising your “child”.

The rewards and the experience you will gain will be so great that you will never even thing to become an employee again and work for someone else!